Information Technology

Konkan Railway Business Operations are fully dependent on Information and Communication Technology (ICT) setup of KRCL, since its inception, which helps it remain lean, efficient and using less paper.

• Java Based Railway Applications Package(JRAP):  A customised ERP developed and maintained by IT Dept.in KRCL is a 24x7 'pillar' of KR business. It is a fully integrated 'Railway Applications Package', a first and still unparelled custom-ERP system for Railway Operations. Online Annual Performance Appraisal for all employees of Konkan Railway is also a part of this ERP. (Details of all modules of the ERP is attached as annexure)
• IR Applications: KRCL has also implemented IR applications like IREPS - Indian Railway E-Procurement, as well as Control Office Application (COA) for train operations integrated with National Train Enquiry System(NTES) and the unreserved Ticketing System(UTS).
• E-Office: This application is implemented as a replacement to traditional File system, to enable a means of paperless office and a step towards digital transformation and speedy clearances.
• Gyansagar: An e-Learning Portal which has been implemented to enhance and support classroom teaching and offer on-line courses, evaluation, and assessments to Konkan Rail Academy.
• Online Employees Self Service Portal (ESSP) is an employees self service portal designed to provide access to all KRCL employees their official information regarding Personal and Service profile, APAR report, Pass, Leave and Attendance details, Pay & Allowances, Claims, etc. and list of tasks to be performed by navigating user-friendly menu links on this single platform. As a means of Corporate Communication, ESSP also provide important Highlights/Achievements, Upcoming Events, News, Broad Cast Messages and other Trending information pertaining to KRCL. 
• RRD Portal: A digital initiative for Retired Employees, for availing of Post complimentary Retirement Pass facility and Medical Reimbursement facilities from anywhere has been provided
• NIC email system has been implemented as a part of the Corporate mailing facility for all the employees of the corporation, which forms as the main means of communication for KRCL.
• Disha or the KRCL intranet, provides information and knowledge of the organizational activities, circulars, procedures, policies, as a part of the official communication for employees.
• Through our Website - www.konkanrailway.com: we provide information like current train position on KRCL. Information on passenger facilities and amenities, Feedback form for complaints and suggestions. Tender enquiry, status of contractors/vendors bills. Latest news/press releases, as well as updates related to Recruitment notifications.
• Mobile Apps: Konkan Railway has launched its Train and Travel services KR Train App which can be downloaded from Google Play store. This application provides Time Table of trains running on Konkan route, current train position, Current tariff of Roll-on-Roll-off services,Station Amenities,Passenger Helplines, medical facilities available in Hospitals in nearby stations in KR region. An internal app, KR-Karmi is developed having provisions for employees to view their personal and other official details along-with Dictionary of relevant contact details in case of Disaster and provision to track Contractor/Supplier Bill status. Another app “KR Ceetee” is available for recording complaints with facility to upload pictures and video of such activity online directly to vigilance department.
• Online Employee Grievance Redressal System has been implemented such that employee grievances can be resolved quickly, effectively and efficiently.
• CSR Initiative: Every year IT dept conducts computer literacy classes for about 3500 odd school children along the villages in the KR route as a CSR initiative.
• KRCL has active presence in Social Media through its own handles in facebook: @Konkan Railway Corporation Ltd, Instagram: @Konkanrailway, Twitter: @KonkanRailway, YouTube & Linkedin and is very active interacting and engaging with railway customers, for issue resolution and value added suggestions.

                                                                                                              Last Updated on 19/04/2023