As its constant endeavour to provide value added services to its passengers keeping in line with its motto “Sadar Seva”, Konkan Railway has introduced SMS service to redress the grievances of passengers related to any service on Konkan Railway route. The service was commissioned today i.e on 15th August, 2014.
The mobile number on which passengers can send an SMS related to any aspect of passenger service is 9004470700. The messages will be monitored round the clock by staff at Central Control at the Corporate Office of Konkan Railway at Belapur, Navi Mumbai. The number has only data facility and hence no voice calls can be made.
Konkan Railway is committed to meeting the expectations of its customers and the SMS service can be utilized by passengers for any passenger related issue faced by him/her in Konkan Railway jurisdiction from Kolad to Thokur only.
