Commencing its Silver Jubilee celebrations with “Sadar Seva with a Smiling Face”, Konkan Railway is taking steps towards upgrading various passenger amenities at its Stations and enhancing the satisfaction quotient of its esteemed passengers through better services.

Cleanliness being one of the prime areas of concern for passengers, Konkan Railway is organizing Intensive Cleanliness Campaign at all Stations on its route. Thorough cleaning of Stations is done once every month as per fixed Calendar. KR is taking steps towards making its Madgaon Station as ‘Zero Waste Station’ whereby all waste at the Station will be converted suitably to green manure or energy. For this, a compost plant has been installed at Madgaon Station. KR aims to achieve this for all the Stations under its jurisdiction in Goa. It is also planned to install Bio-toilets on all the Stations on KR route. So far, Bio-toilets have been installed at Kankavali, Sawantwadi, Chiplun, Karmali, Madgaon, Karwar and Byndoor Stations.

Konkan Railway is in the process of installing Escalators and Travelator at some of its Stations. To begin with, Escalators are being provided at Ratnagiri, Kankavali, Madgaon and Udupi Stations. Ratnagiri Station will also have a Travelator. With this, Konkan Railway will be one of the few railways in the country to have Travelator at its Station. KR is also exploring such provision at other places like Sawantwadi, Karmali, Thivim and Byndoor stations.

For enhancing Security at Stations, CCTV Surveillance System has been installed at Kankavali, Thivim and Madgaon Stations. The System is proposed to be installed at some other Stations too on the route.

During the year 2014-15, 617 persons were prosecuted, realizing a fine of ` 2,97,644/-  involved in various Sections of Railway Act and 14 persons were sent to prison.

During the year, 13,205 bottles of liquor valued ` 5,57,547/- were seized in train and railway premises at various stations while being transported illegally. The seized liquor was handed over to concerned excise authorities under acknowledgement.

During raids conducted by Konkan Railway, 1056 persons were arrested for ticketless travelling and were fined a total amount of  `4,44,778/-.

26 children who had run away from their homes and were found in trains or in railway premises were traced / rescued. They were handed over safely to their parents / Child Help Line.

For passenger comfort, following works have recently been completed :

Foot Over Bridges have been made at Nivsar and Karwar station.
Platform Shelters erected at Kolad, Veer, Sape Wamne, Karanjadi, Vinhere, Khed, Chiplun, Savarda, Aravali Road, Sangameshwar, Adavali, Vilawade, Rajapur, Kankavali, Sindhudurg, Kudal, and Sawantwadi Stations in Ratnagiri region.
Platform Shelters erected at Karmali, Canacona, Karwar, Gokarna, Kumta, Honnavar, Murudeshwar, Bhatkal, Byndoor, Kundapura, Udupi and Surathkal Stations in Karwar region.
Construction of 5 nos of water pedestals on PF no. 2 at Khed station
Provision of new passenger Lift with passenger capacity of 13 at Ratnagiri Station.
Construction of RCC ramp connecting ramp to platform and existing FOB at Kumta.
Provision of five Bio-Toilets, one each for 200 users at Sawantwadi, Karmali, Karwar and Byndoor stations and one unit for 300 users at Madgaon Station.
Organic waste composter installed at Ratnagiri, Madgaon and Karwar.
Replacement of water coolers at Canacona, Karwar, Kumta, Bhatkal and Udupi(PRS) .
Augmentation of Passenger Entry/Exit to the Surathkal Station.
Construction of High Level Platform on West side of existing main line at Mookambika Road Byndoor station.
Improvement of Circulating area in front of Station building at Mookambika Road Byndoor station.
Provision of Roof Covering for Station building Car Porch and Stair case head room at Mookambika Road Byndoor station.
Extension of PRS at Sawantwadi Station and Sawantwadi post office.
PRS facility commissioned at Mangaon Station and at Honnavar Post Office.
Chlorination plants at Aravali, Sangameshwar, Adavali, Vilavade, Rajapur, Kolad, Mangaon , Veer and Karanjadi.
Roof cover to steps at entrance of Rajapur Station.
Ceiling fans in Quota Sheds provided at Udupi station.
Lighting has been provided on newly constructed FOBs at Karwar and Karmali station.
Improvement in Lighting at High level Platform -1,2& 3 at Ratnagiri station.
Lighting arrangement for ‘Quota shelters’ at Pernem, Thivim, Karmali, Balli, Karwar, Gokarna Road & Kumta, Bhatkal, Kundapur, Barkur, Udupi & Surathkal stations
Lighting arrangement for High level Platform at Byndoor station
Lighting arrangement for FOB at Mangaon &  Kudal  station
Free ‘Wi-Fi’ internet services (for 30 mins) activated at Madgaon station, which was inaugurated by Hon’ble MR on 31/03/2015.
Voice based Public Grievance Registration System has been commissioned on 20.01.2015 (on TOLL FREE Number 1800-266-5725).
Electronic Reservation Chart Display System provided at Madgaon.
New Konkan Railway Website has been implemented on 15-08-2014 with new design features including Responsive Website for Mobile / Tablet Devices. KRCL website is available with 96.72 up-time.
Replacement  of mobile charger unit (total: 15 Nos; each with 3 Nos of 5A, 5 pin socket + switch ) at Canacona, Loliem, Asnoti, Karwar, Harwada, Ankola, Gokarna Road & Kumta stations
JTBS (Jansadharan  Ticket Booking Sevak) appointed at  nine locations over KR.  i.e. Chiplun, Savarda, Ratnagiri, Kankavali, Kudal, Sawantwadi, Madgaon, Udupi, Surathkal for issue of current tickets from the city area.
“Konkan Swad” restaurant started at Ratnagiri station to enable passengers to savour Konkani cuisine.
Food Court at Madgaon station serving different kinds of cuisines from multiple stalls with seating capacity for 150 passengers at a time.
In order to have an effective monitoring system for immediate redressal of grievances of passengers, KRCL has introduced SMS service wherein passengers on KR route can send their grievances / suggestions regarding the services provided by the Corporation on mobile number 9004470700. The messages are managed round the clock by Commercial Control.
Konkan Railway has started Call Centre for providing information regarding status of trains on its route to the passengers through toll-free Helpline number 18002331332 which operates round the clock.
Voice based Public Grievance Registration System has been commissioned on toll-free number 1800-266-5725.
Helpline number 138 and Security Helpline number 182 launched.
New Konkan Railway Website has been implemented with new design features, including Responsive Website for Mobile / Tablet Devices.
Konkan Railway launched a Mobile App on Google Play Store which enables the passengers to access various train-related features on their mobile phone. The App can be downloaded and installed on Android and Blackberry Smart phones.
5 new trains started : 22115/22116(LTT-Karmali)AC Superfast Exp.(weekly), 50101/50102 (Ratnagiri-Madgaon) Passenger daily, 56665/56666 (Kasargod-Byndoor) Passenger daily, 22653/22654 (Trivandrum-Nizamuddin) Weekly express, and 22655/22656 (Trivandrum-Nizamuddin) Weekly express
Extension of 70105/70106 Bhatkal-Mangalore Central DMU Passenger upto Madgaon
545 special trains were run on various festivals and occasions.
10 coaches in total attached to various Express trains on permanent basis.
1776 coaches attached to various Express trains on temporary basis.
For Senior citizens, lower berth reserved quota increased and Middle bay to be reserved
For the visually challenged, one-time registration of disability – perennial booking of concessional e-tickets

For Skills Development of local populace along the route under its jurisdiction, KRCL has undertaken initiative, named as “Konkan Railway Shiksha Abhiyan”, to impart computer education in different villages, especially for the families below the poverty line.  To facilitate this, two mobile vans (TATA Winger vehicles) are being utilized. So far, 15916 villagers have availed of the training. KR is also providing Tourist Guide training to the local Taxi & Auto-rickshaw drivers along its route to promote tourism along its route and to enable these Drivers to have additional source of income.

Make in India :

Konkan Railway has developed an economic Automatic Coach Washing Plant which is a multistage external cleaning system for coaches/trains, using high pressure water jet, horizontal and vertical rotating nylon and cotton combination brushes. The Plant is able to achieve complete exterior cleaning of a rake of 24 coaches in about 10 minutes time.
KR has successfully commissioned the Plant at the Coach Care Centre Madgaon and  at Dum-Dum (Noapara) car shed of Metro Railway, Kolkata. Konkan Railway can set up similar plants at various coach maintenance depots of Indian Railways. ‘Effluent Treatment Plant’ and ‘Water Softening Plant’ are also provided on demand.

KR, after extensive field trials, has developed LED light fittings of 24 Watts suitable for tunnels and provided the same in lieu of 70 Watts High Pressure Sodium Vapour (HPSV) lamps. The LED lamps conserve about 30 to 40% of energy and provide 2 to 3 times more illumination as compared to HPSV lamps. With this provision, visibility and clarity of signage provided inside tunnels has significantly improved resulting in enhanced safety levels.

Continuing its endeavour to promote usage of clean energy, KR is installing Solar Power Plant of 350 KW at Ratnagiri. This will generate all the energy necessary for requirements of Ratnagiri. We intend to take further leaps in this field and increase our capacity upto 1 MW to become net exporter of Electrical Energy. Besides, 20 KW Solar Power Plant has also been installed at Karmali station.

For Public Private Partnership, KR signed an MOU with M/s JSW Jaigarh Port Ltd, and the Maharashtra State Government (through Maharashtra Maritime Board) for providing a rail connectivity from Jaigarh Port in Ratnagiri District of Maharashtra to Digni station on Konkan Railway.

Towards Good Governance, KR has introduced IR Electronic Procurement System in the Corporation from 1.4.2014. This has increased not only efficiency but also transparency in public procurement in accordance with the policy of Govt. Of India on e-Governance.

To add a prestigious tag to its achievement, Konkan Railway is augmenting the existing Passenger Amenities at Sawantwadi Railway Station and a “Bhoomi  Pujan” for Sawantwadi Terminus is also being held on 27th June 2015 in the august presence of Shri Suresh Prabhu, Hon’ble Minister for Railways and Shri Devendra Fadnavis, Hon’ble Chief Minister of Maharashtra as well as Shri Deepak Kesarkar, Hon’ble Guardian Minister of Sawantwadi as well as other Dignitaries.