4th Sept, 2014

Rs.ONE LAKH EXEMPLARY FINE TO CATERING CONTRACTOR
BY KONKAN RLY

Konkan Railway took an unprecedented step of imposing an exemplary fine of Rs. One Lakh on one of its catering contractors whose services were found deficient. The catering contractor was duly fined following complaints of poor quality of food.

Generally the catering service provided to passengers in trains managed by Konkan Railway are immensely appreciated by passengers for its quality. Constant monitoring of quality of food is done by Konkan Railway officials to ensure that the same is maintained. However, on receipt of complaints, Konkan Railway resorted to impose a heavy fine to confirm our commitment to passengers for better services.

In case of any complaints related to catering, passengers can send an SMS on Mobile no. 9004470700. We take prompt and effective action on your suggestions and complaints.