16th Jan, 2015

VOICE RECORDED GRIEVANCE REGISTRATION SYSTEM INAUGURATED BY HON’BLE RAILWAY MINISTER ON KONKAN RLY

In an effort to make the travel of passengers and tourists more comfortable on Konkan Railway route, the Hon’ble Minister for Railways, Shri Suresh Prabhu, recently inaugurated Phone Grievance Registration System on Sunday, 11th January, 2015.

The Grievance Registration System on Konkan Railway route will enable passengers travelling on the route to register their grievances pertaining to various issues 24 X 7 on a toll-free number 18002665725. Upon dialing the number, the passenger is prompted to record his/her grievance. An audio file is created which is then attended to by KRCL officials. Response on redressal of the grievance can be sent back as an SMS.

Konkan Railway already has an SMS Grievance Number 9004470700 where they can SMS their complaint regarding any passenger related service. The Grievance Registration number 18002665725 will also enable passengers to voice record their grievance.

Passengers are requested to utilize the system.