Information Technology : Konkan Railway Business Operations are fully dependent on Information and Communication Technology (ICT) setup of KRCL, since its inception, which helps it remain lean, efficient and using less paper. Following IT systems form an integral part of the organization.
Java Based Railway Applications Package (JRAP): a customized ERP developed and maintained by IT Dept. in KRCL is an essential 24x7 'pillar' of KR business. JRAP supports all aspects of working of all departments connecting Corporate Office (CO) with regions at Ratnagiri and Karwar, and Project offices. It consists of 9 major & 13 minor modules, fully integrated in a 'Railway Applications Package', a first and still unparalleled custom-ERP system. KRCL has implemented IR applications like IREPS – Indian Railway E-Procurement, e-tendering of Works Contract System for transparent and efficient Tendering and Procurement Processes, as well as Control Office Application (COA) for train operations integrated to the NTES website of IR.
Enterprise Collaboration Suite (ECS) - Modern web-based system which provides for continuous communication with email, knowledge sharing on Intranet, Common File Server for collaboration.
e-Office: This application is used as a replacement to traditional File system, to enable a means of paperless office solution, which is a step towards digital transformation and speedy clearances.
Gyansagar – An e-Learning Portal which has been implemented to enhance and support classroom teaching and offering on-line courses, online evaluation, and assessments to Konkan Rail Academy.
Information Security Systems: In KRCL provision for 20 Mbps dedicated Lease Line 1:1 is made for uninterrupted Internet bandwidth to all KRCL users including CO and Regional locations 24 X 7 AND 365 Days. Centralized Anti-Virus system is installed in all systems, to ensure secured, virus-free computing system environment to prevent loss of data and down times. An effective customized Web Content filtering Proxy Software is used for legitimate internet access, blocking inappropriate content and to ensure optimum bandwidth utilization without compromising organization ethics and employee productivity due to internet abuse. A Gateway Firewall device is installed for proactively protecting users and network from malicious content and hackers on the internet to ensure a safe and comfortable workplace increasing productivity, and reducing downtime. CISO is nominated to ensure that ISMS is implemented on ISO27001 guidelines and policy is followed by all employees through awareness programs.
IT Dept has facilitated to KRCL J&K Project users for accessing JRAP, E-Office, Disha etc services directly through secure virtual private network (VPN) to access all KRCL applications.
Through our Website - www.konkanrailway.com: we provide information like current train position on KRCL updated every 3 minutes, Time Table of trains running on Konkan route, Passenger facilities and amenities, Feedback form for complaints and suggestions for the services to the Passengers traveling through Konkan Railway, Tender enquiry, status of contractors/vendors bills. Latest news / press releases, as well as Online registration for Recruitment notifications and Online booking of Retiring Room, at Madgaon, Thivim and Udupi stations.
Mobile Apps: Konkan Railway has launched its Train and Travel services KR Train App which can be downloaded from Google Play store. This application provides Time Table of trains running on Konkan route, current train position, Current tariff of Roll-on-Roll-off services, provides facility of accessing medical facilities available in Hospitals in nearby stations in KR region, various achievements of KRCL in last 3 years, and important passenger information. An internal app, KR Employee App for KRCL employees has also being developed with provision of viewing leave, pass balance, Income tax details, employee profile etc for the benefit of employees. Another app “Ceetee” was launched for recording of vigilance complaints of any public or passenger, with facility to upload pictures and video of activity online.
CSR Initiative: Every year IT dept conducts computer literacy classes for about 3500 odd school children along the villages in the KR route as a CSR initiative. A book on basics of computer fundamentals in Marathi language, is published by IT dept and distributed to school children.
KRCL has active presence in Social Media through its own handles in facebook, Instagram, Twitter@konkanrailway, youtube, and linkedin and is very active interacting and engaging with railway customers, for issue resolution and value added suggestions.