CITIZEN CHARTER

5. REFUND OF FARE & TARIFF BY CHIEF COMMERCIAL MANAGERS' OFFICE
Sr. No.	Service	Time Limit	Single Window Agency (to be contacted for progress / non-compliance)
5.1	Coaching Refund	30 days after submission of TDR and Claims	Senior Commercial Manager-II scm.shailesh@krcl.co.in
5.2	Goods Refund	6 Months	Asst.Commercial Manager atm.sheetal@krcl.co.in
5.3(a)	Claims for non delivery of wagons	6 Months	Asst.Commercial Manager atm.sheetal@krcl.co.in
5.3(b)	Claims for non delivery of parcels	4 months	Asst.Commercial Manager atm.sheetal@krcl.co.in
5.4	Shortage / damage / leading to complaints / Open delivery	3 Months	Asst.Commercial Manager atm.sheetal@krcl.co.in
5.5	Claims for death or injury in Untoward incident / Train accident	As per direction of Court	Senior Commercial Manager-II scm.shailesh@krcl.co.in

Disclaimer:-

5.1     Above time limit is standard time limit and may vary on case to case basis depending on the condition/situation  of the case.

5.2     Goods refund :--

(a) Section 106 of the Railway Act 1989:- An applicant shall apply to CCM/KRCL‘s office personally or by post within a period of six (06) Months in the prescribed application Form.

Address:--        Office of the

Chief Commercial Manager,

4^th floor, Belapur Bhavan,

Plot no.6, Sector-11, CBD Belapur,

Navi Mumbai - 400614.

(b) If the claim is rejected or dissatisfied, he can approach the near by Railway Claims Tribunal personally or by post within three (03) months from the date on which the fare of freight is paid to the Railway Administration in prescribed Form.

1. MUMBAI Bench:-

180, P.D.MELLO ROAD19,T-WIGWAM,

MUMBAI - 400001

PHONE: 022-23622319.

2. BENGALURU Bench:-

1^st FLOOR, CANTONMENT RAILWAY STATION,

BANGLORE-560046

PHONE:080-22260872