5. REFUND OF FARE & TARIFF BY CHIEF COMMERCIAL MANAGERS' OFFICE
| Sr. No. | Service | Time Limit | Single Window Agency (to be contacted for progress / non-compliance) |
| 5.1 | Coaching Refund | 30 days after submission of TDR and Claims | Dy Chief Commercial Manager (Coaching) dyccm.rajendra@krcl.co.in |
| 5.2 | Goods Refund | 6 Months | Dy Chief Commercial Manager (Goods) dyccm.dinesh@krcl.co.in |
| 5.3(a) | Claims for non delivery of wagons | 6 Months | Dy Chief Commercial Manager (Goods) dyccm.dinesh@krcl.co.in |
| 5.3(b) | Claims for non delivery of parcels | 4 Months | Dy Chief Commercial Manager (Goods) dyccm.dinesh@krcl.co.in |
| 5.4 | Shortage / damage / leading to complaints / Open delivery | 3 Months | Dy Chief Commercial Manager (Goods) dyccm.dinesh@krcl.co.in |
| 5.5 | Claims for death or injury in Untoward incident / Train accident | As per direction of Court | Dy Chief Commercial Manager (Coaching) dyccm.rajendra@krcl.co.in |
