CITIZEN CHARTER

8. REPLY OF PUBLIC GRIEVANCES/COMPLAINTS
Sr. No.	Service	Time Limit	Single Window Agency (to be contacted for progress / non-compliance)
8.1	Public Complaints / Grievances	In 90 days:- Rly administration would ordinarily reply complaint with in stipulated time where detail enquiries are not required   In 120 days:-in case where detail enquiries are warranted.   In 60 days:-Complaints received through CPGRAMS as fixed by Dept. Of Administrative Reforms & Public Grievance (DOAR & PG)	Chief Manager (Admin) cmadmn@krcl.co.in Tel.: 022-27587441